Genesys Cloud - Main

Hello,

My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?

Thank you,

Jeremy

We had a similar example, I think, if I'm following you correctly.

They might be missing the Outbound > Contact > View permission:

Which comes with the Outbound Agent default role.

Hope that helps.

Hello,

My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?

Thank you,

Jeremy

Anton,

I did notice it was missing that one and missing that permission made it so none of the information from the contact list was being populated (found that out here: https://help.mypurecloud.com/articles/use-scripts/). This is just the campaign list name using "Outbound.Campaign Name". We get something like "Campaign name is unavailable".

Thank you,

Jeremy

We had a similar example, I think, if I'm following you correctly.

They might be missing the Outbound > Contact > View permission:

Which comes with the Outbound Agent default role.

Hope that helps.

Hello,

My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?

Thank you,

Jeremy

I'm not sure sorry but a couple of things to check:

Are the contact list items and outbound variables are coming through fine?

You've got the outbound features enabled?

You've got the contact list assigned to the script? - Found under Script > script properties > Features > Outbound

Anton,

I did notice it was missing that one and missing that permission made it so none of the information from the contact list was being populated (found that out here: https://help.mypurecloud.com/articles/use-scripts/). This is just the campaign list name using "Outbound.Campaign Name". We get something like "Campaign name is unavailable".

Thank you,

Jeremy

We had a similar example, I think, if I'm following you correctly.

They might be missing the Outbound > Contact > View permission:

Which comes with the Outbound Agent default role.

Hope that helps.

Hello,

My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?

Thank you,

Jeremy

I'm not sure sorry but a couple of things to check:

Are the contact list items and outbound variables are coming through fine?

You've got the outbound features enabled?

You've got the contact list assigned to the script? - Found under Script > script properties > Features > Outbound

Anton,

I did notice it was missing that one and missing that permission made it so none of the information from the contact list was being populated (found that out here: https://help.mypurecloud.com/articles/use-scripts/). This is just the campaign list name using "Outbound.Campaign Name". We get something like "Campaign name is unavailable".

Thank you,

Jeremy

We had a similar example, I think, if I'm following you correctly.

They might be missing the Outbound > Contact > View permission:

Which comes with the Outbound Agent default role.

Hope that helps.

Hello,

My test agent is able to see the information from the list inside the outbound script but not the campaign list variable I have. My admin account can see it. Any ideas?

Thank you,

Jeremy