Genesys Cloud - Main

What permissions are needed to allow a role to be an "Assignee" of an already submitted evaluations.  We are running into errors when trying to reassign an already submitted and assigned evaluation. The descriptions of the permissions are not defined enough to call this out.

As an Admin, I am able to do this action, so I know it is possible.  What are the required permissions needed, as we are about to allow for re-assignment to one of our divisions?  Thanks in Advance

Hello Steven, 

The permission you are looking for is Quality > Evaluation > Assign. 

Some additional permission that might be relevant are  

Quality > Evaluation > Edit or Quality > Evaluation >Edit score (If the assignee needs to revise the scores)

and 

Quality > Evaluation > Decline (If the assignee needs to handle disputes)

Make sure when you set up the permissions for your divisions, you grant the Quality > Evaluation > Assign permission to the roles that need to perform the reassignment of evaluations. 

Hope this helps. 

What permissions are needed to allow a role to be an "Assignee" of an already submitted evaluations.  We are running into errors when trying to reassign an already submitted and assigned evaluation. The descriptions of the permissions are not defined enough to call this out.

As an Admin, I am able to do this action, so I know it is possible.  What are the required permissions needed, as we are about to allow for re-assignment to one of our divisions?  Thanks in Advance

Thank you Cameron, 

The role I am looking at already had all those selected minus "edit score" , that resolved the issue.  Thank you

Hello Steven, 

The permission you are looking for is Quality > Evaluation > Assign. 

Some additional permission that might be relevant are  

Quality > Evaluation > Edit or Quality > Evaluation >Edit score (If the assignee needs to revise the scores)

and 

Quality > Evaluation > Decline (If the assignee needs to handle disputes)

Make sure when you set up the permissions for your divisions, you grant the Quality > Evaluation > Assign permission to the roles that need to perform the reassignment of evaluations. 

Hope this helps. 

What permissions are needed to allow a role to be an "Assignee" of an already submitted evaluations.  We are running into errors when trying to reassign an already submitted and assigned evaluation. The descriptions of the permissions are not defined enough to call this out.

As an Admin, I am able to do this action, so I know it is possible.  What are the required permissions needed, as we are about to allow for re-assignment to one of our divisions?  Thanks in Advance