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  • 1.  What to do when your SIP trunk is offline

    Posted 03-14-2019 20:39
    No replies, thread closed.
    Hi Folks

    Anyone know if there is a redundancy model if the SIP trunk goes offline?

    Does Purecloud have a alternative way to communicate via telephony?

    #SIP/VolP
    #Telephony

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------


  • 2.  RE: What to do when your SIP trunk is offline

    Posted 03-14-2019 21:31
    No replies, thread closed.
    For redundancy, you always need at least two SIP Trunks, preferably with different providers. That way if one provider fails the edge rolls to the next.

    Same thing for the internet connection. Two different connections with different ISPs for full redundancy.

    No way to place outbound calls if your sole SIP trunking provider goes down.

    If it's just the port on the edge that fails, you should have redundant edges and the calls will fail over to another edge (or should), and you might be able to switch the trunk connection to a different port on the same edge (though it's not likely just one port will fail).

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: What to do when your SIP trunk is offline

    Posted 03-14-2019 21:41
    No replies, thread closed.
    Thanks George, appreciate the response and suggestion.

    Will let my company know.

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    2 Years Purecloud
    ------------------------------

    Original Message


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