Genesys Cloud - Main

When the message is in an in-queue flow it doesn't know the name of the agent it will be going to generally (Unless you're using preferred agent routing and can define that pre that message) 

I do have a plugin that does the automatic greeting to a customer once connected to an agent, which sends a custom message upon connection eg. Welcome to BUSINESS, you're speaking with Lawrence. How can I help?

This solved the quiet parking/instant engagement piece - is that the purpose?

HI Lawrence, I am interested to know more about the plugin you mentioned can you please provide more details ?

When the message is in an in-queue flow it doesn't know the name of the agent it will be going to generally (Unless you're using preferred agent routing and can define that pre that message) 

I do have a plugin that does the automatic greeting to a customer once connected to an agent, which sends a custom message upon connection eg. Welcome to BUSINESS, you're speaking with Lawrence. How can I help?

This solved the quiet parking/instant engagement piece - is that the purpose?