Andrew_Johnson | 2018-11-07 16:35:11 UTC | #1
If you use (or would like to use) External Contacts in PureCloud and want to import your External Contacts data from other systems, I would love to know three things:
- If you had a bulk import API for External Contacts that you loved, what would it look like?
- If a record failed to import, how would that affect you? What would you do about it?
- From a business perspective, what are you hoping to accomplish by using External Contacts?
Also, if you are interested in this feature, please vote for it in the PureCloud Ideas Lab: https://purecloud.ideas.aha.io/ideas/CLDIG-I-221
Andrew_Johnson | 2018-11-07 15:11:27 UTC | #2
For those that are interested in providing more detail, I have these more in-depth questions:
- How much data do you import (or want to import)?
- Which data types?
- External Contacts
- External Organizations
- Notes on
- Relationships between your PureCloud users and External Organizations
- What is the growth rate of that data set?
- Do you need to keep that data up-to-date in PureCloud? How much of a delay can you tolerate?
- How often does that data change?
- Where is the data currently stored?
- What will the system-of-record be? Will it be an external system/database, or will you move the data into PureCloud and use PureCloud External Contacts as the system-of-record?
- If you import this data into PureCloud today, how do you perform the import?
Thank you very much for your insights!
system | 2018-12-08 15:11:32 UTC | #3
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