Great question, Marcus! We're always keen to hear what's working well for you all. 😊
What's your favourite WEM feature and why? Has it helped save time, improve planning, boost engagement, or solve a challenge for your team?
Jump into the discussion and share your experience - your insights could help inspire others in the Community too! 👏
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Tracy
Genesys
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Original Message:
Sent: 05-12-2026 02:38
From: Marcus Andree
Subject: Whats your favourite WEM feature and why?
I'm curious, whats currently your favourite WEM feature you use and why?
(Example: My current favourite WEM-adjacent feature is Speech and Text Analytics - especially when paired with things like Predictive Routing.
GPR helps get the customer to the right person, but analytics helps us understand why the interaction went the way it did afterwards: topics, sentiment, trends, coaching opportunities, and all the "aha, that's what's really happening" moments. Basically, routing gets the right match; analytics gives us the receipts. 😄)
Looking forward to hearing everyones take 🐱
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Marcus
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