Yes it supports all messaging channels including WhatsApp. Here is the link to the listing: Genesys AppFoundry - TTEC Digital OneView (mypurecloud.com)
Here is the messaging widget with a WhatsApp message. I copied the CTI screen as well so you can see that it is a WhatsApp message.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 08-20-2023 21:57
From: Michael Suen
Subject: WhatsApp and Salesforce Integration
Hi Robert,
Thanks for the info. How the OneView works the WhatsApp messages for Salesforce? Could you please provide more information or any screenshots?
Regards
Michael
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Michael Suen
Continuous Technologies International Limited
Original Message:
Sent: 08-20-2023 18:10
From: Robert Wakefield-Carl
Subject: WhatsApp and Salesforce Integration
Yes, the Salesforce CTI from Genesys and our Ttec OneView both support routing of WhatsApp messages into the embedded framework for Salesforce allows all the capabilities like screen pop and auto-creation of cases.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 08-17-2023 22:05
From: Michael Suen
Subject: WhatsApp and Salesforce Integration
Hi all,
I would like to know if it can route inbound WhatsApp interactions through Salesforces Integration. After ending WhatsApp conversation, can I create a new case for Salesforce directly?
Thanks
Michael
#Integrations
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Michael Suen
Continuous Technologies International Limited
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