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  • 1.  Whatsapp Business Settings

    Posted 02-16-2023 17:18
    No replies, thread closed.

    Hi everyone,

    I need to change WhatsApp Business profile data and add a brochure for a client that I have integrated with Genesys.

    Previously, an email was sent to the account "GenesysCloudWhatsAppRequests@genesys.com" but it seems to be down as I got a "could not be delivered to this recipient".

    Do you know what the current procedure is for this requirement?

    Thanks for your help.


    #DigitalChannels

    ------------------------------
    Virgilio Asencios
    E-Business Distribution Peru S.A.
    ------------------------------


  • 2.  RE: Whatsapp Business Settings

    Posted 02-24-2023 20:43
    No replies, thread closed.

    I tested this Email and got a reply.  Try zipping the file you are sending to them.  Also, try using a hotmail or gmail address.  



    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Whatsapp Business Settings

    Posted 03-02-2023 09:24
      |   view attached
    No replies, thread closed.

    Dear All,

    You can now make the changes, then I will provide the steps I followed to leave the solution in the forum.

    1. Send an email to the account "GenesysCloudWhatsAppRequests@genesys.com" with the following information.
    2. Indicate Organization ID and Region.
    3. Attach the form "WhatsApp-Messaging-Onboarding-Application.docx" downloaded from the page "https://help .mypurecloud.com/articles/configure-acd-messaging-for-whatsapp/", considering updating the form with the changes requested.

    With this, Genesys will respond to the changes made.

    We must consider there is a restriction that only allows profile changes such as Name, Information to be displayed and Photo, it cannot be attached to the profile, files or documents (as in other WhatsApp Business accounts).

    With this up-to-date information, you could close the case by making the information available to others.

    Greetings to all



    ------------------------------
    Virgilio Asencios
    E-Business Distribution Peru S.A.
    ------------------------------

    Original Message


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