Genesys Cloud - Main

Hello All

There are a couple of questions regarding Whatsapp integration and templates

• How can we make use of whatsapp forms? - https://app.whatsform.com/
• How can we send a carousal response to whats app (Outbound message). I see Genesys only supports body only templates..Are there any plans to support templates with images as carousal
• Can we send canned response from Digital Bot Flow directly ?
• Currently, I have imported a template which is active .. But I am not able to send messages to the customers. Attached the images for references

Can anyone please help me here

#DigitalChannels

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Aravind Piratla
Chatbot Lead
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So, let me try to get answers:

Yes, WhatsApp supports templates, in fact, you have to use one initially when you contact a customer.

Hard to say.   If you look here: Work with carousels in bot conversations - Genesys Cloud Resource Center, it says it is supported and then not 5 lines later it says it is not supported.  You or others will have to test that.  I sent a documentation review request to Genesys.

Yes, you can use the canned responses in Messaging flows when you use the Get Response in conjunction with the Auto Reply:  Send Auto Reply action - Genesys Cloud Resource Center

Did you get your Template approved through Genesys:  Get an approved WhatsApp message template - Genesys Cloud Resource Center

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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