So, let me try to get answers:
Yes, WhatsApp supports templates, in fact, you have to use one initially when you contact a customer.
Hard to say. If you look here: Work with carousels in bot conversations - Genesys Cloud Resource Center, it says it is supported and then not 5 lines later it says it is not supported. You or others will have to test that. I sent a documentation review request to Genesys.
Yes, you can use the canned responses in Messaging flows when you use the Get Response in conjunction with the Auto Reply: Send Auto Reply action - Genesys Cloud Resource Center
Did you get your Template approved through Genesys: Get an approved WhatsApp message template - Genesys Cloud Resource Center
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-20-2024 04:48
From: Aravind Piratla
Subject: Whatsapp Carousal
Hello All
There are a couple of questions regarding Whatsapp integration and templates
- How can we make use of whatsapp forms? - https://app.whatsform.com/
- How can we send a carousal response to whats app (Outbound message). I see Genesys only supports body only templates..Are there any plans to support templates with images as carousal
- Can we send canned response from Digital Bot Flow directly ?
- Currently, I have imported a template which is active .. But I am not able to send messages to the customers. Attached the images for references
Can anyone please help me here
#DigitalChannels
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Aravind Piratla
Chatbot Lead
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