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  • 1.  WhatsApp Channels

    Posted 02-23-2024 09:56
    Edited by Karl Beal 02-23-2024 09:56
    No replies, thread closed.

    Interested to know if anyone has set up a WhatsApp Channel? Introducing WhatsApp Channels. A Private Way to Follow What Matters

    All the documentation I can find from Meta advises you need to log into the WhatsApp Business App to create a channel.

    We use the WhatsApp API and our registered WhatsApp number is our main IVR number so even if I try log into the WhatsApp Business App it advises its sending a text code which I cannot get as its sending to our main IVR number + it doesn't even tell me what number the text will come from to even add a rule into our IVR.

     


    #DigitalChannels

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    Karl Beal
    Severn Trent Water
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  • 2.  RE: WhatsApp Channels
    Best Answer

    Posted 07-09-2024 12:49
    No replies, thread closed.

    Hello Karl, 

    To setup whatsapp in your org you can follow our documentation from the resource center and here. 

     If you have any follow-up questions, please start a new discussion.



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    DenverCO
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