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  • 1.  WhatsApp Group Conversations

    Posted 07-19-2024 12:09
    No replies, thread closed.

    I have searched around the internet and across these discussion forums but cannot find a definitive answer, so I am led to believe it's not possible.

    I would just like a final confirmation.

    Is it possible to perform WhatsApp group conversation within Genesys Cloud CX?

    Group conversations with multiple recipients are available for WhatsApp business but Genesys cloud looks to only support one-to-one.

    Would this be a feature that could be implement if not?


    #Telephony

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    Russell Price
    GREENMILL SUPPLY COMPANY LIMITED
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  • 2.  RE: WhatsApp Group Conversations
    Best Answer

    Posted 07-19-2024 16:53
    No replies, thread closed.

    Hey Russell,

    I have not been able to find anything internally about WhatsApp group conversations being supported. I was looking around the Product Ideas Lab and I did see that someone had submitted an Idea that was similar.

    https://genesyscloud.ideas.aha.io/ideas/CESMS-I-27

    I'm not sure if that idea 100% aligns with what you're looking for but if it is, if you click the VOTE button on that page, it should notify you via email as this Idea progresses through development. If it's not quite what you're looking for, I would highly recommend submitting an idea to the Product Ideas Lab with some additional info, such as use cases. This will help our PMs gauge interest and which ideas should be implemented in future releases on the platform.



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    Jason Kleitz
    Genesys - Employees
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