Dear Genesys Cloud Community,
We're migrating one of our customer from Genesys Engage to Genesys Cloud.
One of the required activity is to migrate their WhatsApp number (currently integrated with Genesys Engage) to Genesys Cloud using the Embedded Sign Up flow.
As you can see in the picture attached currently there are two Business Accounts configured, one on Genesys Engage (in red) including the productive numbers and one in Genesys Cloud (in green) including some test numbers.
What I need to do is to migrate the productive number 55 00 from the red Business Account to the green Business Account.
My idea is:
1. Remove the integration of the number 55 00 in Genesys Engage
2. Remove the number 55 00 in the red Business Account in Meta
3. Onboard the number 55 00 in Genesys Cloud via Embedded Sign Up Flow selecting the green Business Account
In this way the number 55 00 should be linked with the green Business Account.
Questions to the community:
1. Has anyone already migrated a WhatsApp number from Engage to Cloud?
2. If so, could you check whether my procedure is correct or share the one you used?
Looking Forward to your feedback.
Many thanks and Kind regards,
#DigitalChannels#System/PlatformAdministration------------------------------
Fabrizio Tortis
Swisscom (Schweiz) AG - Technical Lead CIM
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