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  • 1.  Whatsapp_Source... iOs? Android?

    Posted 12-09-2024 10:01
    No replies, thread closed.

    Hello,

    The two most used operating systems behind whatsapp are iOs and Android.

    In an Architect flow, can we know the operating system source of the interaction?

    Thanks in advance


    #ArchitectureandDesign

    ------------------------------
    Javier Ríos
    IT
    ------------------------------


  • 2.  RE: Whatsapp_Source... iOs? Android?
    Best Answer

    Posted 12-09-2024 10:50
    No replies, thread closed.

    Hello Javier, 

    I dont think this can be done. This would most likely be a feature enhancement request. This can be done here. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Whatsapp_Source... iOs? Android?

    Posted 12-09-2024 12:35
    No replies, thread closed.

    Thank you for your response Cameron.


    It really must be complicated to implement, but yes, we will leave an idea.

    Regards.



    ------------------------------
    Javier Ríos
    IT
    ------------------------------

    Original Message


  • 4.  RE: Whatsapp_Source... iOs? Android?

    Posted 12-09-2024 13:07
    No replies, thread closed.

    Hello Javier,

    Please let us know which Idea that you submit. I would love to track it through the voting process.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: Whatsapp_Source... iOs? Android?

    Posted 12-09-2024 13:54
    No replies, thread closed.

    So, this should be coming across as iOS or Google as the OS Family in Predictive Engagement.  It should be possible populate the interaction when it comes in as a segment in GPE. That part I would have to look at.  If that works, you could then query for the OS.  I'll look into this, but in the mean time, here is an idea: Allow Architect to return OS Family and | Genesys Cloud Ideas Portal



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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