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WhatsApp Template Variables - no caps

  • 1.  WhatsApp Template Variables - no caps

    Posted 4 hours ago

    Looking for solution to Meta requiring variables in WhatsApp templates to be lower case only. Old templates have variable formatted like Genesys such as {{AGENT_ALIAS}} and then agent name is properly inserted in Genesys canned message. New WA templates require lowercase so only {{agent_alias}} and it doesn't work. Is there a way to do variable mapping in canned messages? I tried substitution but default value is text and literal value so {{AGENT_ALIAS}} in that field is what is literally populated in canned message field.


    #DigitalChannels

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    Mark Kastner
    Gate 1 Travel
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