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  • 1.  Whatsapp Usernames

    Posted 22 hours ago

    Hello community, 

    just got an announcement from Meta regarding the option for customers and businesses to send a unique usernames in place of the phone number. Does anyone have already start to analyze this, or something is in roadmap from Genesys for changing a bit the built-in variable that will be managed within architect? 


    Business-scoped user IDs

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    Business-scoped user IDs
    How business and user usernames will work on the WhatsApp Business Platform

    Thank you, 


    #API/Integrations

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    [Lorenzo] [Tarroco]
    [Hubrise]
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  • 2.  RE: Whatsapp Usernames

    Posted 16 hours ago

    Hi Lorenzo,

    WhatsApp Username support is already in the Genesys Cloud Product Ideas Lab and is under Product Manager review.  I would recommend voting on that idea so that you get updates as it progresses



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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