Hi Lorenzo,
WhatsApp Username support is already in the Genesys Cloud Product Ideas Lab and is under Product Manager review. I would recommend voting on that idea so that you get updates as it progresses
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 01-08-2026 04:43
From: Lorenzo Tarroco
Subject: Whatsapp Usernames
Hello community,
just got an announcement from Meta regarding the option for customers and businesses to send a unique usernames in place of the phone number. Does anyone have already start to analyze this, or something is in roadmap from Genesys for changing a bit the built-in variable that will be managed within architect?
Business-scoped user IDs
| Facebook | remove preview |
| | Business-scoped user IDs | | How business and user usernames will work on the WhatsApp Business Platform | |
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Thank you,
#API/Integrations
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[Lorenzo] [Tarroco]
[Hubrise]
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