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  • 1.  Whatsapp Usernames

    Posted 01-08-2026 04:44
    No replies, thread closed.

    Hello community, 

    just got an announcement from Meta regarding the option for customers and businesses to send a unique usernames in place of the phone number. Does anyone have already start to analyze this, or something is in roadmap from Genesys for changing a bit the built-in variable that will be managed within architect? 


    Business-scoped user IDs

    Facebook remove preview
    Business-scoped user IDs
    How business and user usernames will work on the WhatsApp Business Platform

    Thank you, 


    #API/Integrations

    ------------------------------
    [Lorenzo] [Tarroco]
    [Hubrise]
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  • 2.  RE: Whatsapp Usernames
    Best Answer

    Posted 01-08-2026 10:23
    No replies, thread closed.

    Hi Lorenzo,

    WhatsApp Username support is already in the Genesys Cloud Product Ideas Lab and is under Product Manager review.  I would recommend voting on that idea so that you get updates as it progresses



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Whatsapp Usernames

    Posted 01-09-2026 10:04
    No replies, thread closed.

    Thank you Samuel; I can't vote anymore as the idea has been merged elsewhere but I could subscribed to it for following its development. I hoped just to get some technical info in order to understand how it's going to work the new field within Genesys, if in one of the exsisting variables or not. Let's see. 



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    [Lorenzo] [Tarroco]
    [Hubrise]
    ------------------------------

    Original Message


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