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  • 1.  When a call comes in, it goes straight to a queue. How do I set it up

    Posted 05-26-2020 16:52
    No replies, thread closed.
    Hi Community,

    I have a question in regards to incoming call flow / architecture setup.

    The incoming call is from another / external setup where the call's already sorted out. So this incoming call, I would like to have it to go directly into a queue without a formal intro/menu.

    Is this possible and how do it go about setting it up?

    I've tried looking into architecture but not finding straight into queue option. There's always dial / selection.

    Thank you,

    John
    #ArchitectureandDesign
    #Routing(ACD/IVR)

    ------------------------------
    John Hsu

    ------------------------------


  • 2.  RE: When a call comes in, it goes straight to a queue. How do I set it up

    Posted 05-26-2020 21:23
    No replies, thread closed.
    There are several other posts about this, but here is the run-down.

    1. Create an inbound flow that has a task as the starting.
    2. Put 100 ms of blank audio for the initial greeting
    3. In the task, put a transfer to ACD and again, 100 ms of blank audio for the transfer and failed prompt
    4. Put a disconnect as the ending action
    5. Publish
    6. Add a new call route with that flow as the destination, 24/7 and add your number to that route.

    That is it.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: When a call comes in, it goes straight to a queue. How do I set it up

    Posted 05-27-2020 11:47
    No replies, thread closed.

    Thanks!

     

    I will need to study a bit more b/c I am still not understanding the said fully but I am going to go give it a try.

     

    Regards

     

    John Hsu

     

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