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  • 1.  When downloading screen recording there is no Audio

    Posted 8 hours ago

    Hey

    When I watch screen recordings in Genesys, I hear the audio as well, but when I download the screen recording, I only see the Video without Audio

    Is it expected behaviour?

    Thanks in advance,


    #WEM-Quality,WFM,Gamification,etc

    ------------------------------
    Shahar Leonard
    Genesys Cloud Professional Certified
    ------------------------------


  • 2.  RE: When downloading screen recording there is no Audio
    Best Answer

    Posted 8 hours ago

    Good Day Shahar

    Yes this is expected behavior.  Please see link to the Aha Idea created for this - https://genesyscloud.ideas.aha.io/ideas/WEM-I-688

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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