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  • 1.  When downloading screen recording there is no Audio

    Posted 15 days ago

    Hey

    When I watch screen recordings in Genesys, I hear the audio as well, but when I download the screen recording, I only see the Video without Audio

    Is it expected behaviour?

    Thanks in advance,


    #WEM-Quality,WFM,Gamification,etc

    ------------------------------
    Shahar Leonard
    Genesys Cloud Professional Certified
    ------------------------------


  • 2.  RE: When downloading screen recording there is no Audio
    Best Answer

    Posted 15 days ago

    Good Day Shahar

    Yes this is expected behavior.  Please see link to the Aha Idea created for this - https://genesyscloud.ideas.aha.io/ideas/WEM-I-688

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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