Hi, Diego or Jason, did you get an update on this issue ?
We have the same on one Org. (Case 0003758233)
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Bart Meul
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Original Message:
Sent: 05-15-2025 16:55
From: Diego Mino
Subject: When handling a ACD call and trying to transfer it to a external contact. If the contact has multiple numbers selecting one of them doesn't do anything.
Previously, everything was functioning normally. When transferring a call to an external contact, if the contact has only one registered phone number, the transfer proceeds without any issues. However, if the contact has multiple phone numbers, the system prompts to select which number to transfer the call to. After selecting one, nothing happens.This functionality was working until last week. I've observed that this issue occurs across the application, as it doesn't work in the demo environment or with any client. It appears to be a problem with the application itself.
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Diego Mino
Ing
Original Message:
Sent: 05-14-2025 14:07
From: Jason Tran
Subject: When handling a ACD call and trying to transfer it to a external contact. If the contact has multiple numbers selecting one of them doesn't do anything.
We opened a ticket. Number is 0003756389
Original Message:
Sent: 05-13-2025 15:05
From: Jason Kleitz
Subject: When handling a ACD call and trying to transfer it to a external contact. If the contact has multiple numbers selecting one of them doesn't do anything.
Hello Jason,
That does sound odd. I did not see any internal discussions about something like this occurring. I would recommend reaching out to Customer Care so that they can check the logs to see why this is not working. If you do open a case with support, please let me know what the case number is so that I can help monitor the issue.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 05-13-2025 09:10
From: Jason Tran
Subject: When handling a ACD call and trying to transfer it to a external contact. If the contact has multiple numbers selecting one of them doesn't do anything.
Gotten reports that when trying to transfer to a external contact with multiple numbers and selecting one doesn't do anything. It only transfer if the external contact has one number. I tested this out and got the same result and can't transfer unless the external contact has only one number to it but with multiple numbers it won't transfer and do anything.
Anyone experience something similar?
#Omni-ChannelDesktop/UserInterface
#Unsure/Other