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When using the AudioCodes 405HD phone, sometimes I can successfully make a call by pressing the buttons directly, but other times it doesn't work and the call fails.

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  • 1.  When using the AudioCodes 405HD phone, sometimes I can successfully make a call by pressing the buttons directly, but other times it doesn't work and the call fails.

    Posted 02-26-2025 22:31
    No replies, thread closed.

    When using the AudioCodes 405HD phone, sometimes I can successfully make a call by pressing the 405hd phone buttons directly, but other times it doesn't work and the call fails?


    #Telephony

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    George Lau
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  • 2.  RE: When using the AudioCodes 405HD phone, sometimes I can successfully make a call by pressing the buttons directly, but other times it doesn't work and the call fails.
    Best Answer

    Posted 02-27-2025 15:58
    No replies, thread closed.

    Hello George,

    Based on the other thread that you opened, you may need to check the phone or network connection. It's unclear where the information is being lost but it sounds like some of the signaling may be blocked somewhere along the way. If you are able to replicate the issue, I would recommend gathering console and network logs and opening a case with Customer Care. They should be able to confirm if the call set up or tear down is being initiated properly.



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    Jason Kleitz
    Online Community Manager/Moderator
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