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  • 1.  When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-08-2018 05:38
      |   view attached
    No replies, thread closed.
    Hi
    As per the ports and services page (https://help.mypurecloud.com/articles/purecloud-ports-services/),when using WebRTC with local Edge, udp ports range 49152 - 65535 needs to be open between the agents PC and PureCloud (AWS). The doc mentions it is used for WebRTC Media, SRTP/TURN.
    AFAIK, the webRTC media flow is from the agents PC to the Edge, so how come we need to open this other ports range ? What is it used for ?
    This is always seen as a security issue by customers.
    Thanks


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    Mayeul Brivet
    CoverApps
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  • 2.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-08-2018 11:29
    No replies, thread closed.
    Hi Mayeul,

    This depends on your PureCloud deployment model. If you are using LDM (on premise) Edges, then those ports only need to be open between the Edges and the Agent's PCs. If you're using the CDM (cloud, AWS) Edges, then those ports need to be open outbound from the Agents' network to be able to reach out to the cloud Edges for media.

    Thanks,
    Xander Dumaine

    ------------------------------
    Xander Dumaine
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-08-2018 12:52
    No replies, thread closed.
    Hi Xander,
    Thanks for the quick answer.
    For the current project we're working on, the Edge servers are LDM.
    And the customer is challenging us regarding this huge range of ports to open, for security reasons.
    So from what you're saying, we can tell the customer that this range of ports doesn't need to be open between agents PC and PC / AWS ?
    Thanks

    ------------------------------
    Mayeul Brivet
    CoverApps
    ------------------------------

    Original Message


  • 4.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-08-2018 15:56
    No replies, thread closed.
    In the Ports and services to configure on your company firewall article under the Domains and IP Addresses heading in the IP Addresses section, you'll find this description:

    Amazon AWS utilizes a large set of IP address ranges. Services deployed in AWS can use any of these addresses, and addresses are subject to change frequently. Amazon provides and maintains a list of available IP addresses, which is subject to change. More details are available here: http://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html

    Does that help?

    ------------------------------
    Greg Shultz
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-08-2018 16:06
    No replies, thread closed.
    No. That doesn't address their question at all. 

    If you haven't done so already, I recommend you read the whole thread, and perhaps reach out to Xander for some input on what might be needed. 

    Respectfully,

     

    George F. Ganahl 
    Principal Program Manager
    T:  +1 317 715 8612
    M: +1 317 941 0766

    E: george.ganahl@genesys.com

    Twitter: @georgeganahl




    Original Message


  • 6.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?
    Best Answer

    Posted 06-12-2018 08:55
    No replies, thread closed.

    For BYOC Premise (aka LDM Edges):

    - tcp/5060-5061 has to be open between the Edges and AWS. 
    - 3478 and 19302 (tcp & udp) should be open between Edges and AWS.
    - 3478 and 19302 (tcp & udp) should be open between Client Computers and AWS.
    - udp/16384-32768 (SRTP) should be open between Client Computers and Edges



    ------------------------------
    Xander Dumaine
    Genesys - Employees
    ------------------------------

    Original Message


  • 7.  RE: When using WebRTC with on premises Edge, why do we need to open ports 49152-65535 to PureCloud ?

    Posted 06-15-2018 08:17
    No replies, thread closed.
    Thanks Xander for your help.

    ------------------------------
    Mayeul Brivet
    CoverApps
    ------------------------------

    Original Message


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