Note that the persistent connection requires that a call stay connected to the cell phone throughout the shift, and the user must not disconnect using the phone itself--all call control has to be through the Client UI. So, the cell has to be dedicated to work use for that to work, and they need plenty of minutes on their plan (these days not usually a problem, but you do still have folks with a cap on minutes here and there).
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 04-14-2020 02:28
From: Gurwan Duplenne
Subject: When using your cell phone as your purecloud phone, do you get a lot of disconnects?
Hello Ramsey,
what's your phone configuration Admin > Telephony > Phone ManagemenT > Phones > edit Phone ?
Try to enable Persistent connection settings as below
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Gurwan Duplenne
Genesys - Employees
Original Message:
Sent: 04-13-2020 11:58
From: Ramsey Miller
Subject: When using your cell phone as your purecloud phone, do you get a lot of disconnects?
Users are reporting quite a few disconnects when they go to answer, anyone else? anything I can do ?
#Unsure/Other
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Ramsey
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