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  • 1.  Where is the Architect Bot Test Button? 🤖

    Posted 3 hours ago

    Hi everyone,

    I hope you're all having a great day! ☀️

    I'm currently building a small FAQ Bot and saw a "Test Button" in the Orchestrator e-learning (see screenshot). It looks like a real time-saver!

    However, I can't seem to find this option in our environment (Genesys Cloud CX 2). Currently, I'm testing via the Developer Tools, but I'd love to use the integrated version instead.

    Has this feature moved, or is there a trick to activate it? Thanks for pointing me in the right direction!

    image

    #Architect

    ------------------------------
    Christian Kahle-Gröger
    Teamlead Support Processes & Projects
    ------------------------------


  • 2.  RE: Where is the Architect Bot Test Button? 🤖

    Posted 3 hours ago

    Hi,

    This is expected behavior in Genesys Cloud.

    About the "Test" button

    That button is only available in Digital Bot Flows.
    If you're working with other flow types (like voice/Architect), it won't appear.

    About your license

    Even though you have CX 2, the Test UI depends on digital capabilities.

    You need:

    - Digital enabled in your org (CX 2 Digital or add-on)
    - Proper permissions

    Without that, the Test button won't be visible.

    Summary
    - Test button = only for Digital Bot Flow
    - Also requires digital license/features enabled



    ------------------------------
    Gabriel Garcia
    NA
    ------------------------------

    Original Message


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