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Hi,

This is expected behavior in Genesys Cloud.

About the "Test" button

That button is only available in Digital Bot Flows.
If you're working with other flow types (like voice/Architect), it won't appear.

About your license

Even though you have CX 2, the Test UI depends on digital capabilities.

You need:

- Digital enabled in your org (CX 2 Digital or add-on)
- Proper permissions

Without that, the Test button won't be visible.

Summary
- Test button = only for Digital Bot Flow
- Also requires digital license/features enabled

Hi @Gabriel Garcia, and thank you for the fast response.

I'm working in Digital Bot Flows so that is fine:

So I'm wondering what "Digital enabled in our org" means?

When it comes to licences the follwoing shows up in our system:
So I'm wondering what is missing. Maybe you can guide me. Thank you.

Hi,

This is expected behavior in Genesys Cloud.

About the "Test" button

That button is only available in Digital Bot Flows.
If you're working with other flow types (like voice/Architect), it won't appear.

About your license

Even though you have CX 2, the Test UI depends on digital capabilities.

You need:

- Digital enabled in your org (CX 2 Digital or add-on)
- Proper permissions

Without that, the Test button won't be visible.

Summary
- Test button = only for Digital Bot Flow
- Also requires digital license/features enabled

Good Day Christian

I would recommend having a look at the following article on resource center as it provides the prerequisites for this feature - https://help.genesys.cloud/articles/test-your-digital-bot-flow/

Regards

Hi @Gabriel Garcia, and thank you for the fast response.

I'm working in Digital Bot Flows so that is fine:

So I'm wondering what "Digital enabled in our org" means?

When it comes to licences the follwoing shows up in our system:
So I'm wondering what is missing. Maybe you can guide me. Thank you.

Hi,

This is expected behavior in Genesys Cloud.

About the "Test" button

That button is only available in Digital Bot Flows.
If you're working with other flow types (like voice/Architect), it won't appear.

About your license

Even though you have CX 2, the Test UI depends on digital capabilities.

You need:

- Digital enabled in your org (CX 2 Digital or add-on)
- Proper permissions

Without that, the Test button won't be visible.

Summary
- Test button = only for Digital Bot Flow
- Also requires digital license/features enabled

@Stephan Taljaard you are my Hero of the Day! This was exactly the information needed.
It's running perfectly now. Wonderful and thank you again 🙏

Good Day Christian

I would recommend having a look at the following article on resource center as it provides the prerequisites for this feature - https://help.genesys.cloud/articles/test-your-digital-bot-flow/

Regards

Hi @Gabriel Garcia, and thank you for the fast response.

I'm working in Digital Bot Flows so that is fine:

So I'm wondering what "Digital enabled in our org" means?

When it comes to licences the follwoing shows up in our system:
So I'm wondering what is missing. Maybe you can guide me. Thank you.

Hi,

This is expected behavior in Genesys Cloud.

About the "Test" button

That button is only available in Digital Bot Flows.
If you're working with other flow types (like voice/Architect), it won't appear.

About your license

Even though you have CX 2, the Test UI depends on digital capabilities.

You need:

- Digital enabled in your org (CX 2 Digital or add-on)
- Proper permissions

Without that, the Test button won't be visible.

Summary
- Test button = only for Digital Bot Flow
- Also requires digital license/features enabled