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  • 1.  which e-mail address

    Posted 07-06-2017 18:17
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    Where can an Agent see which e-mail address a customer used?

     



  • 2.  RE: which e-mail address

    Posted 07-10-2017 11:07
    No replies, thread closed.

    This is available via the API but not directly visible to the agent. We can discuss this today.