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Which User/Agent is tied to a post-call survey when interaction spanned >1 agent?

  • 1.  Which User/Agent is tied to a post-call survey when interaction spanned >1 agent?

    Posted 13 hours ago

    Hello,

    Wondering if anyone knows which Agent is automatically associated with a survey in the event the call spans many agents via transfers/consults, etc.. ?   I've seen varying answers to this to include:  first agent to interact; last agent to participate in an interaction; and last agent interacting just prior to caller being sent to survey.

    Any insight would be greatly appreciated.


    #CustomerSurveys

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    Melissa Harty
    VOICE DESIGN
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