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  • 1.  while logout of agent from Genesys cloud embeded link , opens new windows

    Posted 08-02-2024 01:35

    HI ALL 
    I am using embedded link to login to Genesys cloud agent using SSO or non SSO ,once I logout the agent I see an another window pop up where it shows logout page .
    Is it a normal behavior or its an issue ?
    Please suggest


    #Implementation

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    Tapas Rana
    Pegasystems Inc
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  • 2.  RE: while logout of agent from Genesys cloud embeded link , opens new windows

    GENESYS
    Posted 08-05-2024 11:22

    Hello Tapas, 

    I believe this is expected behavior, but can be configured on the SSO side of things. Can you provide screenshots of the behavior you are seeing? 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: while logout of agent from Genesys cloud embeded link , opens new windows

    Posted 08-08-2024 03:06

    Hi 

    Here is the screen shot after we logout.



    ------------------------------
    Tapas Rana
    Pegasystems Inc
    ------------------------------

    Original Message


  • 4.  RE: while logout of agent from Genesys cloud embeded link , opens new windows
    Best Answer

    GENESYS
    Posted 08-14-2024 12:39

    Hello Tapas, 

    Yes what you are seeing is expected behavior. I believe these can be modified on the IDP side of the house but you would have to get with your IDP/SSO team to figure out how this is done. 

    Cheers, 



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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