If you mean a simultaneous prompt that is heard by both the caller and the agent at the same time when the call is connected (commonly known as a "smile")...no.
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George Ganahl CCXP, GCP
Principal Technology Consultant
Genesys
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Original Message:
Sent: 07-24-2019 20:02
From: Mike Steinke
Subject: Whisper announcement to external caller
Is anybody aware of a way to play a whisper announcement to an external caller as well as the agent/
#ArchitectureandDesign
#Outbound
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Mike Steinke
Packet Fusion, Inc.
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