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  • 1.  Whisper announcement to external caller

    Posted 07-24-2019 20:02
    No replies, thread closed.
    Is anybody aware of a way to play a whisper announcement to an external caller as well as the agent/
    #ArchitectureandDesign
    #Outbound

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    Mike Steinke
    Packet Fusion, Inc.
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  • 2.  RE: Whisper announcement to external caller

    Posted 07-25-2019 14:00
    No replies, thread closed.
    If you mean a simultaneous prompt that is heard by both the caller and the agent at the same time when the call is connected (commonly known as a "smile")...no.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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