Genesys Cloud - Main

Hi Everyone,

Is there any way in which we can play a whisper tone for agents when they answer an Callback Interaction ?

#ArchitectureandDesign

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Siddhartha Chopdar
Sabre GLBL Inc
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Hello Siddhartha,

If you are talking about callback interactions created in an Architect flow, you should be able to use the "Set Whisper Audio" action just before the "Create Callback" Action.

Hope this helps!

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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Hi Cameron,

I am creating the callback interaction in the In-queue flow via the /api/v2/conversations/callbacks 

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Siddhartha Chopdar
Sabre GLBL Inc
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Original Message:
Sent: 09-27-2024 09:31
From: Cameron Tomlin
Subject: Whisper Tone for Callback interaction

Hello Siddhartha,

If you are talking about callback interactions created in an Architect flow, you should be able to use the "Set Whisper Audio" action just before the "Create Callback" Action.

Hope this helps!

Cheers, 

------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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