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Why do we keep getting "The request to get the interaction recording failed." error message randomly?

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  • 1.  Why do we keep getting "The request to get the interaction recording failed." error message randomly?

    Posted 08-19-2024 09:50
    No replies, thread closed.

    Hello,

    Our users keep getting "The request to get the interaction recording failed." error message randomly and we can't figure out why.

    We also recently had "the request to get the protection status has failed". Is there a document that explains these errors further?

    Thank you,

    Gina


    #GeneralQuestion

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    Gina Foran
    Henry Ford Health
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  • 2.  RE: Why do we keep getting "The request to get the interaction recording failed." error message randomly?

    Posted 08-20-2024 12:32
    No replies, thread closed.

    Hi Gina, if you don't get any guidance from the community on this experience, it's probably best to contact Genesys Care to troubleshoot the situation.



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    Director, Product Management – Recording and Real-time Supervision
    Workforce Engagement Management (WEM)
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