Hi everyone,
The check box I'm talking about is the one in the screenshot below:
It seems that the check box appears only when you manually create an evaluation from an interaction.
On the other hand, there is a case that the check box does NOT appear as shown in the screenshot blow:
For the latter case, a policy automatically created the evaluation with the "Assign calibration evaluations" option checked in the Actions to Perform section when you create/edit a policy as shown in the screenshot below:
My question is:
Why does the "Use as Scoring Index for Calibration" check box appear only when you manually create an evaluation from an interaction?
I ask the question above because I think that the checkbox also should appear when the policy automatically created an evaluation.
Thank you in advance.
#QualityManagement------------------------------
Munehito 'Smiley' Suzuki
Genesys - Employees
Sr. Technical Support Engineer
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