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  • 1.  Why is the agent interaction is showing SIP @localhot information for the "remote" info?

    Posted 06-20-2024 13:19
    No replies, thread closed.

    I have an agent that is showing SIP information for the "remote" column. The agent is performing a internal transfer to a queue then dialing out to a external number.


    #SIP/VolP
    #Unsure/Other

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    Qan T
    Vibrant Emotional Health
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  • 2.  RE: Why is the agent interaction is showing SIP @localhot information for the "remote" info?

    Posted 06-26-2024 01:28
    No replies, thread closed.

    Is the agent using a WebRTC phone or a remote number to another system or to their cell phone?  I have seen this at times to a Remote SIP station.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Why is the agent interaction is showing SIP @localhot information for the "remote" info?

    Posted 06-26-2024 11:52
    No replies, thread closed.

    WebRTC phone. I'm thinking the agent is transferring calls incorrectly and causing the call to split into different legs.



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    Qan T
    Vibrant Emotional Health
    ------------------------------

    Original Message


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