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  • 1.  Why would a Call be "NIN-OUTBOUND-SIT-CALLABLE"

    Posted 12-15-2025 16:40
    No replies, thread closed.

    I have noticed quite a few calls in our Outbound campaign that are tagged with the Genesys Auto Wrap-Up "NIN-OUTBOUND-SIT-CALLABLE".  According to the definitions, it means "SIT tones indicated that the number was callable. Unless the call analysis response was configured for a special case, the system ends the call."

    Does anyone know of what situations might trigger this?  These calls do not connect to an agent and are not removed from the contact list, but will happen multiple times for the same number.


    #Outbound

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    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
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  • 2.  RE: Why would a Call be "NIN-OUTBOUND-SIT-CALLABLE"
    Best Answer

    Posted 12-15-2025 17:58
    Edited by Jason Kleitz 12-16-2025 09:39
    No replies, thread closed.
    Hi Gina,
     
    Genesys has a SIT (Special Information Tone) recognition base. Depending on the message or phrase played by the carrier during the dialing attempt, the call may be classified as ININ-OUTBOUND-SIT-CALLABLE.
     
    A common example is when the carrier returns the message:
    "All circuits are busy, please try again later."
     
    In this scenario, the system interprets it as a temporary condition, which means the number is still considered callable.
    Additionally, through the API GET /api/v2/analytics/conversations/{conversationId}/details, you can view the dispositionAnalyzer field, which shows how Genesys analyzed and classified the call outcome.



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    Elisson Fernandes
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