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Wierd click to dial Callback Issue will call from servicenow with embedded call widget

  • 1.  Wierd click to dial Callback Issue will call from servicenow with embedded call widget

    Posted 06-05-2025 19:04

    osands | 2024-07-08 17:22:09 UTC | #1

    When we try to use click to dial on RITM contacts we get this error "Call Error - a targeted destination address of a call cannot be found. As an example a specific station AoR was not found." This is using the call widget in ServiceNow. we are trying to call a contact from an RITM. Calling from incident contacts and incidents work fine. Any ideas what this might mean?

    Thanks!


    osands | 2024-07-08 18:24:17 UTC | #2

    it was a phone number formatting issue and the number was incorrect. Can close this thanks.


    system | 2024-08-08 18:25:09 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 27136