From my experience, any hardware outside of the suggested parts from the Recipe will be immediately suspect if you call into support for any problems with the Edge. I don't think it actually checks on the hardware when you install the Recipe, but @David Van Milligan can correct me there. It then becomes a question of risk on your side if you trust the hardware enough to not have issues and that you can convince Genesys of that if you do.
------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 10-20-2023 03:17
From: Anush Shetty
Subject: Will Dell Products support the Customer Hardware EDGE instead of HPE?
Hi , I understand that we have to use only HPE products to create a edge for Customer Hardware solution deployment as per Bill of materials for the Customer Hardware Solution - Small - Genesys Cloud Resource Center (mypurecloud.com). We want to know if we purchase Dell servers with similar hardware specificaation supported by Genesys.
Thank you @David Van Milligan , @Robert Wakefield-Carl. Please suggest .
#Telephony
------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------