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  • 1.  Will Genesys support new model of HPE devices-Customer hardware solution

    Posted 10-13-2023 03:47
    No replies, thread closed.

    Hi , Can you please let me  know if the next generation product from HPE will currently support to build the Premise soiution.? Article does not dircelty says that it will support the next generation, it says "coming soon"

     

    Hardware component Recommended HPE product number  Alternative HPE product number
    HPE ProLiant MicroServer Gen10 Plus V2 Chassis P54654-001 P54649-001*
    P54654-001
    P54649-291*
    P54654-421
    P54649-371*
    P60087-001 ‡
    P54649-421*
    Two – 1 TB Hard Drives 801882-B21 Any HPE supported 1 TB Hard Drives
    iLO Enablement Kit† P13788-B21 N/A


    #SIP/VolP
    #Telephony

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    Anush Shetty
    SBI Shinsei Bank, Limited
    ------------------------------


  • 2.  RE: Will Genesys support new model of HPE devices-Customer hardware solution

    Posted 10-15-2023 23:07
    No replies, thread closed.

    @David Van Milligan, can you give a scoop on Local Edge devices?  I know you have the Recipe out there, but what is the support for this and how are customers supposed to deal with HP updates and lack of availability?  Is the local Edge dead?  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Will Genesys support new model of HPE devices-Customer hardware solution

    Posted 10-16-2023 17:42
    Edited by David Van Milligan 10-16-2023 17:47
    No replies, thread closed.

    Hi Robert,

    The Customer Hardware Solution (aka Recipe) is the path forward where local Edge devices are necessary. Our hardware partner Arrow is positioned to provide the bare HPE hardware out of North America or customers can use their preferred  regional HPE vendor.  We're  currently in the process of validating the next generation of HPE hardware that utilizes the latest and more readily available hardware. Genesys provides three years of support for any piece of hardware that is removed from the bill of materials due to an End of Life (EOL) situation.

    Next generation bill of materials have been published on the resource center here and, the current installer has the changes needed to accept the new hardware.



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    David Van Milligan
    Genesys - Employees Sr. Product Manager
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    Original Message


  • 4.  RE: Will Genesys support new model of HPE devices-Customer hardware solution

    Posted 10-16-2023 18:58
    No replies, thread closed.

    Thank you for the quick reply and information.   



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Will Genesys support new model of HPE devices-Customer hardware solution

    Posted 10-16-2023 23:31
    No replies, thread closed.

    Hi David, Thank you for your response.

    From your response "Next generation bill of materials have been published on the resource center here and, the current installer has the changes needed to accept the new hardware." I understand that customers can buy the next gen products and can be integrated with Genesys cloud without it being offically announced on Bill of materials currently supported product list. Thank you.



    ------------------------------
    Anush Shetty
    SBI Shinsei Bank, Limited
    ------------------------------

    Original Message


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