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  • 1.  Withhold Caller ID

    Posted 01-22-2026 06:19

    Is there any way for users to withhold their caller ID as required (not on all calls)? The users that have this requirement are not contact center agents so do not make or receive calls via any queues.


    #Omni-ChannelDesktop/UserInterface
    #System/PlatformAdministration
    #Telephony

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    James Foster
    Technical Consultant
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  • 2.  RE: Withhold Caller ID
    Best Answer

    Posted 01-23-2026 05:24

    Yes, prefix *67 allows anonymous calls, use 00... instead of +... 
    https://help.genesys.cloud/faqs/how-do-i-use-67-to-request-privacy/



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    Christian Karpp
    Principal PS Consultant
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    Original Message


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