Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Withhold Caller ID

    Posted 7 days ago

    Is there any way for users to withhold their caller ID as required (not on all calls)? The users that have this requirement are not contact center agents so do not make or receive calls via any queues.


    #Omni-ChannelDesktop/UserInterface
    #System/PlatformAdministration
    #Telephony

    ------------------------------
    James Foster
    Technical Consultant
    ------------------------------


  • 2.  RE: Withhold Caller ID
    Best Answer

    Posted 6 days ago

    Yes, prefix *67 allows anonymous calls, use 00... instead of +... 
    https://help.genesys.cloud/faqs/how-do-i-use-67-to-request-privacy/



    ------------------------------
    Christian Karpp
    Principal PS Consultant
    ------------------------------

    Original Message


Related Content