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  • 1.  Woke Up to a New Conversation View and agents are not happy

    Posted 08-27-2025 17:00
    No replies, thread closed.

    Not sure what preempted this change, but my people are not happy about it, OR was it not really meant to change? We got the cloud update last night. Are my people just really picky?


    #Omni-ChannelDesktop/UserInterface
    #SystemAdministration

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    WendySachen
    Sr. System Administrator
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  • 2.  RE: Woke Up to a New Conversation View and agents are not happy

    Posted 08-27-2025 18:43
    No replies, thread closed.

    FOUND IT!  Navigate the Interactions panel - Genesys Cloud Resource Center   Trying to turn it off are manipulate it but can't find the "Panel Manager" the docs are referencing. Fun stuff, I'll be back at it tomorrow.



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    WendySachen
    Sr. System Administrator
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  • 3.  RE: Woke Up to a New Conversation View and agents are not happy
    Best Answer

    Posted 08-28-2025 04:28
    No replies, thread closed.

    Hi Wendy, we weren´t happy as well. I created an idea as I was told there is no way to make a change ourselves. https://genesyscloud.ideas.aha.io/ideas/EPUS-I-171?utm_source=idea_comment_mailer&utm_medium=email&utm_campaign=subscribers

    Regards,

    Thomas



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    Thomas Repking
    CS
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    Original Message


  • 4.  RE: Woke Up to a New Conversation View and agents are not happy

    Posted 08-28-2025 09:42
    No replies, thread closed.

    Thanks Thomas, I Voted! 



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    WendySachen
    Sr. System Administrator
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    Original Message


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