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  • 1.  Work Automation Scripting

    Posted 10-20-2025 15:30

    Hi Folks,
    Is there any other way to use Script in Work Automations tasks, without using Page onload DA to update local variables (colors, logo, etc.) ? (once using Architect block is not working yet)


    #Scripts

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    Claudio Barbosa
    Brazil
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  • 2.  RE: Work Automation Scripting

    Posted 10-21-2025 18:24

    Hi Claudio, 

    Not sure if your question is related to the Scripts for Work Automation article, could you confirm?

    From what I've tested, even using triggers, since a Workitem only generates a workitem.id and not a conversationId, Architect blocks can't handle variable input/output. The CEWI-116 idea aims to allow a Script as the main Workitem UI, which would likely solve this limitation, but if anyone has found another approach, it would be great to hear.



    ------------------------------
    Luiz Rosa
    Full stack developer
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    Original Message


  • 3.  RE: Work Automation Scripting

    Posted 10-22-2025 08:29

    HI Luiz, 
    Actually, I was talking about using SCRIPT created via UI, which may include a variable for instance to change some COLOR, like this:

    Then, we in setup a THIS SCRIPT in Workitem:
    It does not have any form to include variables, So I am using a DA in onLoad to serach the variables I Want (in this case from a Data Table):
    Then, When Work Item is sent to Agent the OnLoad updates the SCRIPT 
    But, thanks for the LINK,

    Best Regards,


    ------------------------------
    Claudio Barbosa
    SC
    ------------------------------

    Original Message


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