Genesys Cloud - Main

There used to be something in the Resource Center about modifying your work numbers and if you changed it to a number that was not assigned to you by an admin it would route your calls to that number. I am just trying to remember the verbiage, but I can't find it now. My Question is, if a user changes their work number to a NON PureCloud DID, does that have a negative affect on their calls, ability to pick up calls, etc?
#Omni-ChannelDesktop/UserInterface

------------------------------
Angelia Harper
Avtex
------------------------------

Any number assigned to Work/Work2/3/4 is presumed by PureCloud to be an internal phone number, so if a user calls that phone number from the PureCloud UI the call goes to whatever phone the target user is logged into or their voicemail, not out to the external phone. The call is kept internal to PureCloud, on the Edge.

Any external calls placed to that number will never touch PureCloud because the telco has no idea that it is set as someone's phone number inside the org...it just routes across the telco network as usual.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------

As always, thank you @George Ganahl!!​​

------------------------------
Angelia Harper
Avtex
------------------------------

Original Message:
Sent: 08-08-2019 14:15
From: George Ganahl
Subject: Work Number Issues

Any number assigned to Work/Work2/3/4 is presumed by PureCloud to be an internal phone number, so if a user calls that phone number from the PureCloud UI the call goes to whatever phone the target user is logged into or their voicemail, not out to the external phone. The call is kept internal to PureCloud, on the Edge.

Any external calls placed to that number will never touch PureCloud because the telco has no idea that it is set as someone's phone number inside the org...it just routes across the telco network as usual.

------------------------------
George Ganahl GCP (PureCloud) ICCE CCXP
Principal Technology Consultant
Genesys
------------------------------