Workforce Engagement Management

Hi Candace, 

I see that we have missed the sort order out of the details in the Resource Centre Article:

https://help.mypurecloud.com/articles/add-new-work-plan-bid/

I have requested that this document is updated to better call out and reflect the metric sort orders of:

• Ranking orders:
• hire date - oldest is best
• performance- higher is best
• custom - lowest is best,
• random - lowest is best

apologies for the confusion, 

Paul

Hi Paul,

When you say lowest, you mean if I have 400 people and I list them in order of 1-400. The person listed as number 400 will get the first choice and the person list as 1 gets the last choice?

Thank you,

Hi Candace, 

I see that we have missed the sort order out of the details in the Resource Centre Article:

https://help.mypurecloud.com/articles/add-new-work-plan-bid/

I have requested that this document is updated to better call out and reflect the metric sort orders of:

• Ranking orders:
• hire date - oldest is best
• performance- higher is best
• custom - lowest is best,
• random - lowest is best

apologies for the confusion, 

Paul

No, it would be the opposite way. If you were #1 for the lowest first ranking, you would get the first choice, while #400 would pick up the last options.

To clarify, I've added some examples:

• Ranking orders:
• hire date - oldest is best 
• performance- higher is best
  • 400, 399, 398, 397....3, 2, 1
• custom - lowest is best,
  • 1352, 2537, 2567...
• random - lowest is best
  • 1, 2, 3....398, 399, 400

hope this helps.

Paul

Hi Paul,

When you say lowest, you mean if I have 400 people and I list them in order of 1-400. The person listed as number 400 will get the first choice and the person list as 1 gets the last choice?

Thank you,

Hi Candace, 

I see that we have missed the sort order out of the details in the Resource Centre Article:

https://help.mypurecloud.com/articles/add-new-work-plan-bid/

I have requested that this document is updated to better call out and reflect the metric sort orders of:

• Ranking orders:
• hire date - oldest is best
• performance- higher is best
• custom - lowest is best,
• random - lowest is best

apologies for the confusion, 

Paul

No, it would be the opposite way. If you were #1 for the lowest first ranking, you would get the first choice, while #400 would pick up the last options.

To clarify, I've added some examples:

• Ranking orders:
• hire date - oldest is best 
• performance- higher is best
  • 400, 399, 398, 397....3, 2, 1
• custom - lowest is best,
  • 1352, 2537, 2567...
• random - lowest is best
  • 1, 2, 3....398, 399, 400

hope this helps.

Paul

Hi Paul,

When you say lowest, you mean if I have 400 people and I list them in order of 1-400. The person listed as number 400 will get the first choice and the person list as 1 gets the last choice?

Thank you,

Hi Candace, 

I see that we have missed the sort order out of the details in the Resource Centre Article:

https://help.mypurecloud.com/articles/add-new-work-plan-bid/

I have requested that this document is updated to better call out and reflect the metric sort orders of:

• Ranking orders:
• hire date - oldest is best
• performance- higher is best
• custom - lowest is best,
• random - lowest is best

apologies for the confusion, 

Paul

Any help?
Well unfortunately we did a bid used the custom API to rank and it did the opposite. It assigned 10 first, then 9, then 8 and so on, giving the person listes as number 1 their last choice, their 6th choice of shifts

No, it would be the opposite way. If you were #1 for the lowest first ranking, you would get the first choice, while #400 would pick up the last options.

To clarify, I've added some examples:

• Ranking orders:
• hire date - oldest is best 
• performance- higher is best
  • 400, 399, 398, 397....3, 2, 1
• custom - lowest is best,
  • 1352, 2537, 2567...
• random - lowest is best
  • 1, 2, 3....398, 399, 400

hope this helps.

Paul

Hi Paul,

When you say lowest, you mean if I have 400 people and I list them in order of 1-400. The person listed as number 400 will get the first choice and the person list as 1 gets the last choice?

Thank you,

Hi Candace, 

I see that we have missed the sort order out of the details in the Resource Centre Article:

https://help.mypurecloud.com/articles/add-new-work-plan-bid/

I have requested that this document is updated to better call out and reflect the metric sort orders of:

• Ranking orders:
• hire date - oldest is best
• performance- higher is best
• custom - lowest is best,
• random - lowest is best

apologies for the confusion, 

Paul