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  • 1.  Workaround for Customer CLI passing for consult transfer

    Posted 02-16-2026 11:02

    User A calls User B, and they are connected in a normal two-party call.
     
    User B Consult transfers the call to User C and then merges the call, creating a three-party conference (User A, User B, and User C).
     
    In the current setup:
     
    User C sees the CLI (Caller Line Identification) of User B, because User B is treated as the originating/last connecting party during the transfer.

    Need to have a process for User C to See USER A CLI
     


    #Telephony

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    Waleed Khan
    AI Consultant
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  • 2.  RE: Workaround for Customer CLI passing for consult transfer

    Posted 02-16-2026 13:40

    Hi Waleed, 

    Thinking about an external telefony, it works the same way you described.
     
    Genesys calls cell phone A, then cell phone A calls cell phone B, B will only see A.
     
    Perhaps the best way is to submit an idea through the ideas portal.

    "https://genesyscloud.ideas.aha.io/portal_session/new"



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
    ------------------------------



  • 3.  RE: Workaround for Customer CLI passing for consult transfer
    Best Answer

    Posted 02-16-2026 22:15
    Edited by Jason Kleitz 02-17-2026 14:19

    Hi Waleed, I found a couple of ideas that might already be related , might be worth a read. Both are currently in development.

    https://genesyscloud.ideas.aha.io/ideas/DIG-I-328

    https://genesyscloud.ideas.aha.io/ideas/TEL-I-345



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    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
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