Hi Waleed,
Thinking about an external telefony, it works the same way you described.
Genesys calls cell phone A, then cell phone A calls cell phone B, B will only see A.
Perhaps the best way is to submit an idea through the ideas portal.
"https://genesyscloud.ideas.aha.io/portal_session/new"
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 02-16-2026 11:02
From: Waleed Khan
Subject: Workaround for Customer CLI passing for consult transfer
User A calls User B, and they are connected in a normal two-party call.
User B Consult transfers the call to User C and then merges the call, creating a three-party conference (User A, User B, and User C).
In the current setup:
User C sees the CLI (Caller Line Identification) of User B, because User B is treated as the originating/last connecting party during the transfer.
Need to have a process for User C to See USER A CLI
#Telephony
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Waleed Khan
AI Consultant
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