Hi Greg,
I reached out to our community post leader, @Tracy Vickers and she provided me with a link to another client that had implemented Workday some time ago.
https://community.genesys.com/discussion/hris-workday-integration-adding-ids
They might be able to offer some help.
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Damaris Scott
Senior Product Manager, Workforce Management
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Original Message:
Sent: 10-02-2025 15:54
From: Greg Gardner
Subject: Workday / Genesys HRIS Integration
Thanks Damaris! Is it possible to connect us with any customers who have executed the integration?
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Greg Gardner
Other
Original Message:
Sent: 10-01-2025 08:39
From: Damaris Scott
Subject: Workday / Genesys HRIS Integration
Hi,
Workday (as of a year and a half ago) is a tough integration because Workday did not have all the necessary APIs required. It's possible that you may need to work with a Workday consultant to set things up. We do have clients who integrate with Workday successfully, but it was a team effort. For insert and cancel time off requests, I believe you can use their APIs; all other required custom-generated reports are from Workday. My information is about a year and a half old, so it could have changed.
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Damaris Scott
Senior Product Manager, Workforce Management
Original Message:
Sent: 09-25-2025 12:27
From: Greg Gardner
Subject: Workday / Genesys HRIS Integration
Curious what other people who are on workday and have implemented the integration - what end points or web services are you using on the Workday side?
#WFMConfiguration,BestPractices
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Greg Gardner
Other
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