Hi Everyone, 

Workforce Management will be updating its navigation menu, on or after 29th November 2023

In preparation for new Work Plan based features, due for release in 2024, we will be adding a new "Work Plans" grouping to the navigation menu.

This will enable Genesys to add new Work Plan based features to the navigation without degrading the user experience with long lists of options. This new grouping will follow the same flow as:

• Configuration
• Forecasting
• Time Off
• Performance
• Schedules

which already group common features/options.

As an Admin you will need to access the existing Work Plan options via the new Work Plans grouping on the menu.

In addition to this, the Work Plan configuration link will be changing its name, this it to help with any possible confusion between the menu listing and functionality.

The current Work Plans link will be renamed Work Plan Configuration.

Current Menu

Updated Menu

This mock-up demonstrates how the new Work Plan Grouping will look with the renaming of Work Plans to Work Plan Configuration.

#Workforce Engagement Management
#WorkforceManagement
#Scheduling

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

@Paul Wood - Is this change still on track for next week, or will it be pushed out? We would like to send a communication to our team with the expected date, and I want to make sure we're aligned with the expectation.

Hi Everyone, 

Workforce Management will be updating its navigation menu, on or after 29th November 2023

In preparation for new Work Plan based features, due for release in 2024, we will be adding a new "Work Plans" grouping to the navigation menu.

This will enable Genesys to add new Work Plan based features to the navigation without degrading the user experience with long lists of options. This new grouping will follow the same flow as:

• Configuration
• Forecasting
• Time Off
• Performance
• Schedules

which already group common features/options.

As an Admin you will need to access the existing Work Plan options via the new Work Plans grouping on the menu.

In addition to this, the Work Plan configuration link will be changing its name, this it to help with any possible confusion between the menu listing and functionality.

The current Work Plans link will be renamed Work Plan Configuration.

Current Menu

Updated Menu

This mock-up demonstrates how the new Work Plan Grouping will look with the renaming of Work Plans to Work Plan Configuration.

#Workforce Engagement Management
#WorkforceManagement
#Scheduling

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi @Brian Jones, 
unfortunately, we have had to push this out until mid-January.

Paul

@Paul Wood - Is this change still on track for next week, or will it be pushed out? We would like to send a communication to our team with the expected date, and I want to make sure we're aligned with the expectation.

Hi Everyone, 

Workforce Management will be updating its navigation menu, on or after 29th November 2023

In preparation for new Work Plan based features, due for release in 2024, we will be adding a new "Work Plans" grouping to the navigation menu.

This will enable Genesys to add new Work Plan based features to the navigation without degrading the user experience with long lists of options. This new grouping will follow the same flow as:

• Configuration
• Forecasting
• Time Off
• Performance
• Schedules

which already group common features/options.

As an Admin you will need to access the existing Work Plan options via the new Work Plans grouping on the menu.

In addition to this, the Work Plan configuration link will be changing its name, this it to help with any possible confusion between the menu listing and functionality.

The current Work Plans link will be renamed Work Plan Configuration.

Current Menu

Updated Menu

This mock-up demonstrates how the new Work Plan Grouping will look with the renaming of Work Plans to Work Plan Configuration.

#Workforce Engagement Management
#WorkforceManagement
#Scheduling

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Hi Everyone, 

Workforce Management will be updating its navigation menu, on or after 29th November 2023

In preparation for new Work Plan based features, due for release in 2024, we will be adding a new "Work Plans" grouping to the navigation menu.

This will enable Genesys to add new Work Plan based features to the navigation without degrading the user experience with long lists of options. This new grouping will follow the same flow as:

• Configuration
• Forecasting
• Time Off
• Performance
• Schedules

which already group common features/options.

As an Admin you will need to access the existing Work Plan options via the new Work Plans grouping on the menu.

In addition to this, the Work Plan configuration link will be changing its name, this it to help with any possible confusion between the menu listing and functionality.

The current Work Plans link will be renamed Work Plan Configuration.

Current Menu

Updated Menu

This mock-up demonstrates how the new Work Plan Grouping will look with the renaming of Work Plans to Work Plan Configuration.

#Workforce Engagement Management
#WorkforceManagement
#Scheduling

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

@Paul Wood, did this change go in today's release as planned?

Hi Everyone, 

Workforce Management will be updating its navigation menu, on or after 29th November 2023

In preparation for new Work Plan based features, due for release in 2024, we will be adding a new "Work Plans" grouping to the navigation menu.

This will enable Genesys to add new Work Plan based features to the navigation without degrading the user experience with long lists of options. This new grouping will follow the same flow as:

• Configuration
• Forecasting
• Time Off
• Performance
• Schedules

which already group common features/options.

As an Admin you will need to access the existing Work Plan options via the new Work Plans grouping on the menu.

In addition to this, the Work Plan configuration link will be changing its name, this it to help with any possible confusion between the menu listing and functionality.

The current Work Plans link will be renamed Work Plan Configuration.

Current Menu

Updated Menu

This mock-up demonstrates how the new Work Plan Grouping will look with the renaming of Work Plans to Work Plan Configuration.

#Workforce Engagement Management
#WorkforceManagement
#Scheduling

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------