Genesys Cloud - Main

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees
------------------------------

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Thanks for the link. I was more concerned with the Workforce Management Scheduling than the Routing Scheduling. Is there similar functionality to setup a recurring schedule for an agent or person?

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Original Message:
Sent: 08-09-2018 17:15
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Hello J.T,

You mean to have that same schedule be set without any intervention from Workforce until change is needed.


------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 08-10-2018 12:56
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Thanks for the link. I was more concerned with the Workforce Management Scheduling than the Routing Scheduling. Is there similar functionality to setup a recurring schedule for an agent or person?

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-09-2018 17:15
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Correct. My client wants to set up a schedule for the first week of the year, and then have that same schedule repeat for the other 51 weeks in the year.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Original Message:
Sent: 08-10-2018 14:19
From: Paolo Galan
Subject: Workforce Management Recurring Schedule

Hello J.T,

You mean to have that same schedule be set without any intervention from Workforce until change is needed.


------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 08-10-2018 12:56
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Thanks for the link. I was more concerned with the Workforce Management Scheduling than the Routing Scheduling. Is there similar functionality to setup a recurring schedule for an agent or person?

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-09-2018 17:15
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Hello J.T.,

Nothing like that as of this time in PureCloud, however, it will be added to the roadmap. You still need to generate a schedule week-to-week, but the scheduling engine would first look to see if the agent is in an active base schedule.




------------------------------
Marie Grace Delos Santos
Global Digital Team, Customer Success
Genesys - Employees
------------------------------

Original Message:
Sent: 08-13-2018 15:01
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Correct. My client wants to set up a schedule for the first week of the year, and then have that same schedule repeat for the other 51 weeks in the year.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-10-2018 14:19
From: Paolo Galan
Subject: Workforce Management Recurring Schedule

Hello J.T,

You mean to have that same schedule be set without any intervention from Workforce until change is needed.


------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 08-10-2018 12:56
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Thanks for the link. I was more concerned with the Workforce Management Scheduling than the Routing Scheduling. Is there similar functionality to setup a recurring schedule for an agent or person?

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-09-2018 17:15
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Thank you for the information and adding the feature to the roadmap. We'll look for the feature in future releases.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------

Original Message:
Sent: 08-14-2018 08:21
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.,

Nothing like that as of this time in PureCloud, however, it will be added to the roadmap. You still need to generate a schedule week-to-week, but the scheduling engine would first look to see if the agent is in an active base schedule.




------------------------------
Marie Grace Delos Santos
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 08-13-2018 15:01
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Correct. My client wants to set up a schedule for the first week of the year, and then have that same schedule repeat for the other 51 weeks in the year.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-10-2018 14:19
From: Paolo Galan
Subject: Workforce Management Recurring Schedule

Hello J.T,

You mean to have that same schedule be set without any intervention from Workforce until change is needed.


------------------------------
Paolo Galan
Global Digital Team, Customer Success
Genesys - Employees

Original Message:
Sent: 08-10-2018 12:56
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Thanks for the link. I was more concerned with the Workforce Management Scheduling than the Routing Scheduling. Is there similar functionality to setup a recurring schedule for an agent or person?

------------------------------
J.T. Evans
Waterfield Technologies, Inc.

Original Message:
Sent: 08-09-2018 17:15
From: Marie Grace Delos Santos
Subject: Workforce Management Recurring Schedule

Hello J.T.

Can you check this link, this might help. Configure the schedule's recurrence settings - PureCloud Resource Center

Please let me know.

------------------------------
Marie Grace Delos Santos
Genesys - Employees

Original Message:
Sent: 08-09-2018 14:40
From: J.T. Evans
Subject: Workforce Management Recurring Schedule

Greetings,

I'm trying to figure out how to make a weekly schedule for agents in Workforce Management recurring. I have a client who has the same schedule for agents week-over-week. They'd rather not create the same schedule over and over, and I agree with them. However, I don't see a way to make a schedule recurring or repeating.

Any assistance on finding this feature would be greatly appreciated.

Thanks.

------------------------------
J.T. Evans
Waterfield Technologies, Inc.
------------------------------