Hello,
Unfortunately we do not have that functionality in Genesys Cloud at the moment. If this is a feature that you would like to see our Dev team implement, Genesys encourages you to register your request through the Product Ideas Lab. To Access the Product Ideas Lab and add your idea:
- Sign in to the Genesys Knowledge Network.
- On the Product Ideas Lab section, click Browse and Submit Ideas.
- From the Product Ideas Lab, click Add a Product Idea.
You can also view and vote for existing ideas.
https://help.mypurecloud.com/faq/how-do-i-submit-an-enhancement-request/
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Jason Kleitz
Genesys - Employees
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