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  • 1.  Working with Time of Day Schedules

    Posted 03-07-2017 22:22
    No replies, thread closed.

    My open hours flow is working but everything I do on the after hours flow is going to the default menu lady.  I created an after hours inbound call flow.  Is that the correct place to put it?  Do I need to place it anywhere else but on the schedules screen?  Thanks for any advise.  A screen shot would be awesome!  :-)



  • 2.  RE: Working with Time of Day Schedules

    Posted 03-13-2017 19:55
    No replies, thread closed.

    Hi Cheryl,

     

    You should be able to configure a separate call flow for open hours and closed hours in the IVR Routing admin menu ( see article here: https://help.mypurecloud.com/articles/configure-call-flow-routing/).

     

    Your configuration would look similar to the following.

     

    This is the simple way to do it if you have only two types of schedules. Let me know if this helps.



  • 3.  RE: Working with Time of Day Schedules

    Posted 03-13-2017 20:00
    No replies, thread closed.

    This is how I do have it set up but it is not routing to the Closed Hours Call Flow from what I can tell.  We have a ticket open with them.  Thanks for the answer!  Have a good remainder of the day.



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