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  • 1.  world time zones - routing / opening hours

    Posted 05-11-2020 04:40
    No replies, thread closed.
    Hi

    Have sent up new instance in DE purecloud with the DID being a UK number
    The Time zone set in Routing is Europe france ( we are based in NL) 

    Call routing is set up at 
    Business routing 
    Open = Business
    Closed - Business closed
    Holidays = Business closed

    Buisness IV routing  = time zones Europe paris +2  ( I have tried London plus 1, GMT 0)

    Opening hours are set at 10.00 am till 6 pm ( i have tried 9.00 - 5pm)
    The Queues do not become active until  11 am irrespective  to what I put in the system 


    The wish is
    Mon  - Friday 10.00am to 6 pm ( NL time ) which would be 9.00am - 5pm UK time  calls are active 


    Tried all connotations hoping it would go live on the hoof or waited until next day to see if synced over 

    Can anyone help  




    #SystemAdministration

    ------------------------------
    David Wilson
    f'real foods llc
    ------------------------------


  • 2.  RE: world time zones - routing / opening hours

    Posted 05-11-2020 08:21
    Edited by Paulo Mesquita do not use 05-11-2020 08:24
    No replies, thread closed.
    Hi David,

    How did you set up your Business Closed schedule?

    I am not sure if that's the case, but you could have this issue if your schedule says the Call Center should be closed till 11 am.

    What about if you remove and test it again?

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------

    Original Message


  • 3.  RE: world time zones - routing / opening hours

    Posted 05-11-2020 08:38
    No replies, thread closed.
    Hi Paulo  There was no Closed part in the schedule groups only an open hours   - Have added a closed part now  - Lest see what is does at end of day  - it always ran over by an hour just in same was the open shedule was an hour late  - Thanks

    ------------------------------
    David Wilson
    f'real foods llc
    ------------------------------

    Original Message


  • 4.  RE: world time zones - routing / opening hours

    Posted 05-12-2020 04:12
    No replies, thread closed.
    It closed as it should at 6PM but didnt start at 10am .......

    ------------------------------
    David Wilson
    f'real foods llc
    ------------------------------

    Original Message


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