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  • 1.  Wrap up code / After Call Work / Integration (Is Possible?)

    Posted 07-26-2018 03:02
    No replies, thread closed.
    Hello Everyone,

    I am wondering if we can use web-services at After Call Work?
    We have a cloud-based CRM, and we would like to update callers status at the end of the call, so the agent at After Call Work/ Wrap-Up code can choose between different status to be saved on CRM.

    Thank you and best regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Wrap up code / After Call Work / Integration (Is Possible?)

    Posted 07-26-2018 13:41
    No replies, thread closed.
    If you set up the Web Services Data Actions Integration https://apps.mypurecloud.com/directory/#/admin/integrations/apps/custom-rest-actions/fdf68012-101f-4a76-bfc4-f16a4cd7fc7a/support/properties then you can probably use it in an Inbound script to update the CRM. 
    https://help.mypurecloud.com/articles/allow-script-use-external-data/

    I'm not positive about that, but it's all I can think of without using the API.

    ------------------------------
    George Ganahl
    Principal Program Manager
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Wrap up code / After Call Work / Integration (Is Possible?)

    Posted 07-29-2018 03:03
    No replies, thread closed.
    I appreciate your support, effort, and time.
    Thank you, George.

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


  • 4.  RE: Wrap up code / After Call Work / Integration (Is Possible?)

    Posted 08-06-2018 04:49
    No replies, thread closed.
    Hello,
    I am wondering at least if it is possible to run a pop-up screen at the end of the call?
    Is there a way for this?
    Is it possible to run more than a pop-up screen?

    Thank you and best regards,
    Ali Aljohani

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


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